As one of the UK’s longest standing security companies (founded in 1994), we have continued to support and provide ‘best in class’ solutions to meet and exceed customer expectations. Account retention and quality of service are at the forefront of all of our engagements alongside a management team that is passionate about our standard of delivery. Our teams and their ability to represent our core beliefs and high standards are at the forefront and foundation of our business.
In a fragmented and highly diversified market, we find that many procurers and end-users of security services need access to candid advice with a commercial analysis of the businesses risk and a thorough assessment of the fundamental workings of the threat landscape. Creating value for clients and being accountable at all levels is paramount to us and requires tailored and experienced account management that intelligently aligns people, process and technology.
Communication is a key element in any successful security contract. We have open lines of communication with our clients and staff and a methodology which incorporates regular service review meetings. Performance evaluation is demonstrated through the use of leading indicators and meaningful metrics. Our high rate of satisfied clients is a direct result of everyone working in the same direction; our teams are structured and targeted on consistent improvement.