Service Delivery

Universal continually explore new ways of improving service delivery by adding value and reducing costs by improving our efficiency to benefit our clients.

We have a continual challenge to generate fresh ideas to win and retain contracts and seek to exceed customer requirements and meet future requirements rather than simply comply. Improvement and innovation, therefore, is a way of life within Universal and our Operations Department.

We design, develop, deploy and operate security services on behalf of our clients. 

Services available include:

  • Security services
  • Patrolling
  • Security Consultancy
  • Helpdesk
  • Reception services
  • Cleaning services
  • Front of house concierge services
  • Emergency procedures
  • Inspection and testing of specified building equipment
  • Maintenance and preparation of management information
  • Post Room Services
  • HR assistance
  • Delivery monitoring and Management Support
  • Training Services
  • Security Risk Assessment